Customer satisfaction is our ultimate goal. To comprehensively enhance customer satisfaction, we conducted an in-depth and comprehensive analysis of the previous year's customer satisfaction survey results. We carefully analyzed the specific needs of customers in segmented business sectors collected from the questionnaires and formulated targeted customer relationship improvement strategies and implementation measures to better meet customer expectations.

In the first half of 2025, the Group's water supply company carried out satisfaction surveys for 91,052 service cases as needed, achieving a customer satisfaction rate of 99.82%.

We have been improving our safety management rules and systems for years. These systems cover the Group and its project contractors. We've fully implemented the "three–in-charge and three-must" management requirements, comprehensively reviewed operations procedures, standards, and processes, and improved Group-wide systems and processes. System formulation and revision have incorporated feedback from all Group departments and business units. In 2024, Group units developed or revised a total of 1,648 safety-related systems or rules. At the same time, we have formulated the Safety Management System for Related Parties of BEWG internally, which was updated and revised in 2024, and the system clearly regulates the production activities of related parties, including contractors. According to the requirements of the system, business units should carry out related party safety management work, establish related party safety management accounts and supervise their implementation, propose corrective measures for potential safety hazards and follow up on the related parties' corrective actions.